A Myrtle Beach hotel has responded to a viral TikTok video of a tourist who claims the resort gave her a room with mold.
The video, posted by user kandy_flavored_kells, shows an oceanfront room at the Sea Mist Oceanfront Resort with mold all over the floor, walls and furniture.
The TikTok user could not immediately be reached for comment.
Calls to the hotel were not immediately answered on Tuesday.
In a facebook PublishSea Mist called the moldy room an “isolated incident,” saying they had hundreds of remodeled rooms available for guests.
What’s in the viral TikTok video featuring Myrtle Beach?
The woman in the video said it was the second room the hotel offered them.
“Our first best friends getaway went straight to hell,” she said in the caption. “It was supposed to be our upgrade after giving us the wrong room initially. I’ve never seen anything like it in my entire life.”
Since the room was posted on social media on Saturday, it has garnered more than 300,000 likes and over 30,000 comments Tuesday morning. In a follow-up video from the creator, she shares the video which has been viewed over 3.5 million times.
The room shown in the video is managed by the hotel but is owned by another party, which has not been named, according to the resort’s post.
The hotel room was mistakenly given to the woman and she was moved to another room where she stayed for two nights, according to the hotel.
“The unit was undergoing maintenance to be treated for mildew, which is a regular problem in every resort in a humid climate,” the post read.
The tourist shared a second video on the platform the same day of a new room. In this post, she shows off another piece, which she says was “not too shabby.”
The part seems in better condition than the previous one. There is no visible mold and the room looks clean.
The TikTok user said after getting a new room she was still traumatized.
“I was initially given the wrong room, was upgraded to a disaster area, and eventually received a decent room in a newly renovated building,” the video’s caption read. “Hmm! What an experience we had this weekend…”
She said in a separate video that she spent over $700 on the room and also called the whole ordeal “simply unforgettable”.
She also added that the hotel did not reimburse her for the rooms.
The guest had been offered compensation, but she refused, according to the hotel’s Facebook post.
This story was originally published August 2, 2022 12:12 p.m.